Thank you for your request of a telephone consultation in the private sector



please make sure you have looked at the Conditions below:

please also wait for a confirmation of an available slot via email and before making your payment


You must send an email and accept the conditions of the telephone consultation ahead of the appointment


The consultation will be charged as outlined under - INFORMATION --> Fees


After you pay by PayPal a full refund may not be possible if a commission is taken by PayPal


If you do qualify for a refund I will try to return the money without costs for you if possible


Please read the conditions for a telephone consultation below:



Conditions for a telephone consultation:


o You agree to the terms and conditions below


o You agree to pay the fee in advance unless stated so by Dr Muller  via PayPal


o PayPal refunds may be subject to fees from PayPal 


o You have provided me with a brief summary why you are contacting me: name of child, age and problem and your address


o  By converting to a video consultation you automatically give consent to do so via the chosen method of sharing  


o You do understand that the advice at the end of the consultation may well be that your child  needs to be seen as an emergency


o If you are a new patient you need to book a 30 minute appointment 


o If you are going through insurance the appointment will be charged as 15 , 30 or over 30 min appointment 


o You have agreed that the consultation appointments are in allocated in 5, 10, 15, 30 and over 30 minutes slots


o The consultation may not take the full amount of time but you will be charged the rate for the entire duration


o You confirm your consultation is genuine and due to a true medical nature and not for promotional or business purposes - no refund will be provided if this is violated